The Effect of Using E-Tickets On Tourist Satisfaction At The Istano Basa Pagaruyuang Tourist Attraction
Abstract views: 173
,
pdf downloads: 53
Abstract
Abstract
This study aims to determine the effect of using e-tickets on tourist satisfaction at the Istano Basa Pagaruyuang tourist attraction West Sumatera. The variables used in this study are using e-tickets as the independent variable and the tourist satisfaction variable as the dependent variable. The research method uses a quantitative approach with a simple linear regression test to determine the direct influence between variables. The population in this study were all tourists who visited Istano Basa Pagaruyuang. The research sample totaled 100 respondents because it used a probability sampling technique with random sampling based on chance. The data collection technique was carried out using a questionnaire with a Likert scale that had been tested for validity and reliability. The data were processed using the SPSS version 25 application program. The results showed that the use of e-tickets had a significant effect on tourist satisfaction.
Keywords: Tourist Attractions, E-ticket, Tourist Satisfaction, Istano Basa Pagaruyuang
Downloads
References
References
Afnina, A., & Hastuti, Y. (2018). Pengaruh Kualitas Produk terhadap Kepuasan Pelanggan. Jurnal Samudra Ekonomi Dan Bisnis, 9(1), 21-30.
Agum, A. T. (2017). Pengelolaan Objek Wisata Istano Basa Pagaruyuang Oleh Pemerintah Daerah Kabupaten Tanah Datar (Doctoral dissertation, Universitas Andalas).
Baud-Bovy, M. & Fred Lawson. (1997). Tourism and Recreation Development: A Handbook of Physical Planning. Great Britain: The Architectural Press Ltd.
Christy Elsa Ulita, Pengaruh Kualitas Sistem, Kualitas Informasi Dan Kualitas Layanan Terhadap Kepuasan Pelanggan Pt. Eka Sari Lorena Esl Express, Jom Fisip Vol. 6: Edisi II Juli – Desember 201
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of management information systems, 19(4), 9–30.
Fendini, D. S. (2013). Pengaruh kualitas sistem dan kualitas informasi terhadap kepuasan pengguna (survei pada karyawan pengguna aplikasi pelayanan pelanggan terpusat (ap2t) di PT. PLN (Persero) area Malang) (Doctoral dissertation, Brawijaya University).
Harahap, N. (2018). Pengaruh Transaksi Non Tunai menggunakan Layanan Virtual Bisnis terhadap Kepuasan Konsumen pada PT. Indomarco Prismatama Cabang Medan. Bisnis-Net Jurnal Ekonomi dan Bisnis, 1(1).
Isdarmanto, I. (2017). Dasar Dasar Kepariwisataan Dan Pengelolaan Destinasi Wisata.
Jamaludin, M. (2021). Pengelolaan Objek Wisata Curug Bojong Oleh Kelompok Penggerak Pariwisata Di Desa Sukahurip Kecamatan Pangandaran Kabupaten Pangandaran.
Kabu, M. (2019). Pengaruh Daya Tarik Wisata dan Aksesibilitas Terhadap Tingkat Kunjungan Wisata ke Desa Boti Kabupaten Timor Tengah Selatan. Jurnal Tourism, 2(1), 24-31.
Khaldun, M. I., & Prihatini, A. E. (2016). Analisis Tingkat Kepuasan Pelanggan Atas Kualitas Pelayanan Dan Harga Pada Po. Sindoro Satriamas Semarang. Jurnal Ilmu Administrasi Bisnis, 5(3), 193-203.
Kinska, E. (2007). Penerapan E-Ticketing dalam Bidang Transportasi Udara. Erlangga, Jakarta.
Kuswati, A. S., & Herawati, H. (2010). Analisis Penerapan Tiket Elektronik KRL Jabodetabek. Warta Penelitian Perhubungan, 22(7), 711-727.
Listyawati, I. H. (2020). Pengaruh Fasilitas Wisata, Citra Destinasi, dan Kepuasan Terhadap Loyalitas Wisatawan. Jurnal Bisnis, Manajemen, dan Akuntansi, 6(2), 35-44.
Loven, M. P. A. (2016). Pengaruh Teknik E-Ticketing Terhadap Kepuasan Dan Dampaknya Terhadap Niat Pembelian Ulang Dan Wom (Doctoral dissertation, UAJY).
Lupiyoadi, R., & Hamdani, A. (2001) Manajemen Pemasaran Jasa. Jakarta : Salemba Empat
Mandalia, S. & Rizal (2021). The potential of Pariangan Tanah Datar hot spring for domestic tourism. Journal of Tourism, Hospitality & Culinary Arts, 13(3), 01-08.
Mandalia, S., & Hidayat, T. (2022, August). Tourism Development Policy Strategy during the COVID-19 Pandemic in Tanah Datar Regency. In Proceedings of the 6th Batusangkar International Conference, BIC 2021, 11-12 October 2021, Batusangkar-West Sumatra, Indonesia.
Marpaung. (2002). Pengetahuan Kepariwisataan. Bandung: Alfabeta.
Mezghani, M. (2008). Study on electronic ticketing in public transport. European Metropolitan Transport Authorities (EMTA), pp. 56, 38.
Mill, R. C. (2000). Tourism The International Business (Alih Bahasa Sastro Tribudi). Jakarta: PT Raja Grafindo Persada.
Ningsih, S. S. (2021). Pengaruh Amenitas, Atraksi wisata dan Aksesbilitas terhadap loyalitas pengunjung wisatawan kedestinasi wisata Tangkahan Kabupaten dengan kepuasan sebagai variabel Intervening. Kumpulan Karya Ilmiah Mahasiswa Fakultas Sosial Sains, 2(02).
Nuranisa, O. (2022). Pengaruh Penerapan E-ticketing Terhadap Kepuasan Konsumen PT. ASDP Indonesia FERRY (PERSERO) Cabang Bakauheni Lampung Menurut Perspektif Ekonomi Islam (Study Pada Pengguna Jasa Penyeberangan Pelabuhan Bakauheni Lampung (Doctoral dissertation, UIN Raden Intan Lampung).
Orientani, R., & Jumhur, H. M. (2017). Kualitas Layanan Tiket Elektronik Terhadap Kepuasan Konsumen. Jurnal Riset Bisnis dan Manajemen (JRBM), 10(2), 42-50.
Pribadi, A. (2014). Pengaruh Penggunaan E-ticketing Terhadap Kepuasan Pelanggan Sistem E-ticketing (Doctoral dissertation, Universitas Brawijaya).
Purwanto, E. A. (2007). Dyah Ratih sulistyastuti.“. Metode Penelitian kuantitatif”. Yogyakarta; Gava Media.
Rai Utami, I Gusti Bagus. (2017). Pemasaran Pariwisata.
Rangkuti, F. (2013). Customer Service Satiscaction & Call Centre Berdasarkan ISO 9001. Gramedia Pustaka Utama.
Revida, E., Gaspersz, S., Uktolseja, L. J., Nasrullah, N., Warella, S. Y., Nurmiati, N., & Purba, R. A. (2020). Pengantar Pariwisata. Yayasan Kita Menulis.
Rohaeni, H., & Marwa, N. (2018). Kualitas Pelayanan Terhadap Kepuasan Pelanggan. Jurnal Ecodemica, 2(2), 312-318.
Sammeng, A. M. (2001). Cakrawala pariwisata. Balai Pustaka
Siregar, Syofian. 2017. Statistik Parametrik Untuk Penelitian Kuantitatif: Dilengkapi Dengan Perhitungan Manual Dan Aplikasi SPSS Versi 17. Jakarta: Bumi Aksara.
Sugiyono.(2014). Metodelogi Penelitian Kuantitatif Kualitatif dan R&D. Bandung. Alfabeta.
Sujali, F. (2018). Sistem Informasi Pariwisata pada Istana Basa Pagaruyuang Berbasis Web.
Surgawi, I., & Sutopo, S. (2016). Analisis Pengaruh Produk Wisata, Persepsi Harga dan Promosi terhadap Keputusan Wisatawan dalam Mengunjungi Objek Wisata (Studi pada Objek Wisata Puri Maerokoco Kota Semarang) (Doctoral dissertation, Fakultas Ekonomika dan Bisnis).
Surniandari, A., & Hasan, H. (2017). Pengaruh Penerapan E-ticketing terhadap Tingkat Kepuasan dan Loyalitas Pengguna Jasa Kereta. Jurnal Ekonomi dan Pembangunan, 25(1), 39-53.
Suwena, I. K., Widyatmaja, I. G. N., & Atmaja, M. J. (2010). Pengetahuan dasar ilmu pariwisata. Udayana University Press.
Zeithaml, V. A. Bitner. (2000). Service Marketing 2nd edition: Integrating Custome Focus.
Copyright (c) 2023 Siska Mandalia
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- The author (s) keeps copyright on any article.
- The author grants the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
- Authors can enter separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
- We distributed the article, and any associated published material under the Creative Commons Attribution-Share alike 4.0 International License
